Purchase Order number required in subject line when emailing artwork. We require vector files with all fonts converted to curves (outlines, paths) to ensure correct fonts are being used and there are no delays in your order. Artwork must be sent in the following formats: Corel Draw (.cdr), Adobe illustrator (.ai or .eps). Unusable artwork will be subject to clean-up charges of $50.00(c) per hour. Order might be delayed if artwork needs to be redrawn.
Copy or Logo change charge - $50 (G)
All items include a one colour, one location imprint. \nAdditional colours are available, $0.50(G) run charge per piece. Setup Charge $50.00 (G) per colour apply.
Single Position Decoration included in all prices (unless indicated).\nWe are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers or catalogs.
Personalization (1 line) available on all laser engraved products. $4.00 (c)
##### New Artwork\nSee individual product page for setup and additional charges.\n\n##### One Color Imprint\n$50(G)\n\n##### Laser Engraving (Drinkware)\n$50(G)\nRun Charge $0.75(G) per piece per location\n\n##### Laser Engraving (All Other Products)\n$50(G)\nRun charge $1.50(G)per piece per location\n\n##### PDP\n$50(G)\nRun Charges apply, see individual product page\n\n##### HD Décor\n$50(G)\nRun charge $1.00(G) per piece per location\n\n\n##### Repeat Orders\n$30(G)\nFor repeat orders of the same item, using identical artwork. However for repeat orders of less than $100.00, a $20.00(c) Run Charge will apply. \n\n##### Additional Charges\n$50 (G) separate set-up charge apply to both men’s and ladies watches.\nLaser engraving on packaging (wood): $50(G) set-up + $1(G) per square inch.\nLaser engraving on packaging (tin): $50(G) set-up + $1.50(G) running charge per piece.\nImprint on packaging: $50(G) set-up + $0.50(G) running charge per piece based on 1 Colour.
Multi-color imprint orders are only available on certain products.\nInk Colour Change: $30(G).\nPMS colours are based on white items only. Colours may vary depending on the colour of the product.\n\nColor|Name|Code\n---|---|---\n![Black](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/black.png "Black") | Black|--\n![White](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/white.png "White")|White|--\n![Gold](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/gold.png "Gold")|Gold|PMS 873C\n![Silver](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/silver.png "Silver")|Silver|PMS 877C\n![Brown](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/brown.png "Brown")|Brown|PMS 476C\n![Red](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/red.png "Red")|Red|PMS 185C\n![Red](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/red2.png "Red")|Red|PMS 485C\n![Burgundy](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/burgundy.png "Burgundy")|Burgundy|PMS 202C\n![Grey](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/grey.png "Grey")|Grey / Cool Grey|PMS 9C\n![Navy](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/navy.png "Navy")|Navy|PMS 282C\n![Reflex Blue](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/reflexblue.png "Reflex Blue")|Reflex Blue|--\n![Process Blue](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/processblue.png "Process Blue")|Process Blue|--\n![Teal](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/teal.png "Teal")|Teal|PMS 320C\n![Dark Green](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/darkgreen.png "Dark Green")|Dark Green|PMS 336C\n![Green](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/green.png "Green")|Green|PMS 361C\n![Orange](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/orange.png "Orange")|Orange|PMS 021C\n![Yellow](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/yellow.png "Yellow")|Yellow|PMS 116C\n![Pink](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/pink.png "Pink")|Pink|PMS 238C\n![Purple](https://assets.stregisgrp.com/upload/SRCGroup/duke_colours/purple.png "Purple")|Purple|PMS 267C\n\nCustom Colours available, $40(C). Please supply coated PMS#.\n\nIf PMS# is not provided, a hard copy of the artwork can be used to provide a close match. $30 (G) applies. Although best efforts are made to obtain an exact match, slight variations may occur.
Pre-Production sample is $30(C) for one location imprint or laser engraving.\nRegular setup and run charges apply.\nShipping is not included.
Please highlight “RUSH ORDER” on your purchase order. Rush orders and vector art must be received by noon (EST), 1 business days prior to ship date.\nOnly available for one location imprint or a one-location laser engraved logo.\nArtwork Proof must be waived.\nBefore rush orders can be shipped, credit approval must be received.\nRush Orders subject to stock availability and account must be in good standing.
Normal production time is 4-5 working days from approval of artwork or sample (subject to inventory availability).
Less than minimum charge is $50(G).\nAbsolute minimum is no less than half of the 1st column quantity.
See specific product page for details.
Cards, candy and gift enclosures can be inserted.\nPlease contact our Customer Service department for details and quote.
All shipments are FOB Buffalo, NY\nOrders are shipped prepaid, with shipping charges added to the invoice.\nAir shipments must be confirmed in writing.\n\n##### Collect or 3rd Party Shipments\nCollect or 3rd Party Shipments are subject to an additional handling fee.\n**Shipments** | **Price (G)**\n:---:|:---:\n1+| $8.00\n20+| $6.50\n100+| $5.00\nAccurate “Bill To” information required to avoid Chargebacks. Distributor responsible for all Chargebacks. $15.00 (G) Fee will apply\n##### Courier Shipments\nTo ensure safe delivery by parcel carriers (Fedex, UPS etc), additional packaging is required. $6.00 (G) per shipping carton will be added to the invoice.\n##### Skid Shipments\nWhere economical, larger orders will be packed and shrink wrapped on a skid for maximum protection. $20.00 (G) per skid will be added to the invoice.\n##### Split Shipments\nWhen an order is shipped to 2 or more destinations at the same time, a Split Shipment charge of $8.00 (G) per shipment will apply. Freight Charges not included. International Shipment charges (if applicable) will also apply.\n##### Drop Shipments\nMultiple identical shipments will be processed at the following discounted rates:\n**Shipments** | **Price (G)**\n:---:|:---:\n10-49 | $3.00\n50-99 | $2.75\n100+ | $2.50\nCourier Over-Packing Charge $6.00 (G) will apply. Freight Charges not included.For discounted rates to apply, complete Drop Ship details must be supplied in Excel (.xls) format (Call Customer Service for template).\n\n##### International Shipments\n$25.00 (G) per shipment.\nInternational Shipping Account to be provided. Any Chargebacks, Duties or Taxes may be billed to the Distributor up to 90 days or more (Service Charge $15.00 (G) will apply)\n
All costs incurred prior to order cancellation will be charged.
Each item will be carefully packed prior to shipment. However, due to the nature of the products, damages may still occur. All claims for damages must first be made with the carrier. Please notify our customer service department to arrange for replacements.\n\n###### Powder Coated Drinkware\nPlease note, slight imperfections or minor bumps and crators may occur naturally through the powder coating process and are not considered a product or decorating defect.
All sizes, capacities, dimensions, etching sizes and weights shown are approximate.\n
Random samples will be provided free of charge for any items totaling $30.00(C) or less at EQP. \nFor items over $30.00(C), samples will be billed at EQP. \nYour courier account must be provided with the sample request.
A spec sample of any item can be supplied. Please use regular pricing, setup charges and shipping.\nLess than minimum charges apply.
30 Days Net: Subject to credit approval.\nVisa, MasterCard or Amex accepted at time of invoice.\nReturned checks subject to a $35 net service charge.
No return shipments will be accepted without prior approval. Blank Product approved for return will be subject to a 15% restocking fee.\nNo RA# is required, please include a copy of your invoice or packing slip with your return.
Defects in materials and workmanship will be corrected without charge.
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.\nInventory stock is allocated on a first come first serve basis.\nPrior to submitting a PO, please check website for availability. Inventory cannot be placed on hold without a written purchase order.
We reserve the right to ship and bill up to 5% over or under.\nFor exact quantity, a charge of $20(G) will apply. Must be clearly marked on PO.
We reserve the right to substitute products that compare in price and design for items in our range. This will only occur if our manufacturers products change or improve.
All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalog are for display purposes only. No endorsement of products should be implied.
This warranty covers Manufacturer’s defects - excluding batteries, misuse, accidents or neglect.